“As cliché as it may sound, we’re focused on delighting our customers.
Without Tech Elite, and the ability to rapidly spin up this capability, we would have missed this opportunity and potentially lost the client to an MSP with greater global capabilities.
But when we started talking to dozens of clients with a global presence, it was too much. We needed to do something.
Our initial attempts at building an international team were grueling. Like everyone in tech, we’re control freaks. They’ve helped us with everything including recruiting, wages, benefits, healthcare, employee evaluations, and nurturing our team. It’s very co-managed, we’re very much in it together.
Not only has StoredTech been able to maintain exceptional service to their growing list of global clients, but they have also slashed waiting times for some of their most popular services. Our waiting list to migrate clients to M365 used to be 90 days. Now it’s down to just 7 days. And we can easily complete 20 projects per month, which gives us a huge advantage in the market.
One client even confessed that he asked his buddy, another IT veteran, to poke around their company’s IT environment and see how he thought StoredTech were doing.
The friend came back to the client and said that there was nothing more he could recommend – their bios, firmware, and patches were all up to date.
We’ve reduced the stress and headaches across our team. They’re not up all night working. They know they’re supported when they leave the office at the end of the day.”
The quickest and easiest way to learn more about offshoring (and how to recruit, manage and retain skilled staff at around one third the wage cost) is to speak with an experienced Offshoring Expert:Free Offshoring Opportunity Analysis