First, we naively tried hiring freelancers. Let’s just say that was the first of many unfortunate surprises. We decided to pull the pin on this when we were having a meeting with one of our contractors and heard a lot of background noise.
When we asked her about this, she simply said she was working from a café. When we asked why, she said it was because her roof was leaking at home. It turned out that water was leaking through her roof and onto her electricity box causing the power to surge, which fried her laptop.
So, here she was, working on a borrowed laptop, in a busy café, with insecure internet, and people looking over her shoulder at clients’ private details. On top of this, she was working for other MSPs at the same time to earn more money.