Technology Elite has the most advanced training solutions of any tech-focused staffing facility in the Philippines.
Our service addresses the cultural need for formal training, while greatly helping onshore managers to be efficient with the time cost of training staff.
It is also widely recognized that the best employers will provide the training to get the outcomes that they want.
This frequently takes the form of a manager stating: “make your best effort at this new task, and tell me where you get stuck”.
This structured “attempt-fail-coach” approach works fine onshore because onshore staff are usually comfortable telling their boss what they DON’T know, to get help filling their skill gaps.
But in cultures like the Philippines, this approach generates an enormous amount of stress for staff, and can lead to high-pressure mistakes.
This is because Filipino staff feel like they are failing their boss simply by admitting a skill gap. They feel incompetent if they can’t do something (even if the boss never expected them to be able to do it), or may even believe they run a risk of being fired simply for asking for help. If any human is constantly made to feel incompetent, it stands to reason they may change jobs to feel competent, or take risks to ‘fake’ competence (neither of which is good).
“Less than 20% of our staff pushed their career ahead via self-paced training”.
Up skilling the other 80% of staff are inevitably a source of frustration and effort for managers like you, everywhere in the world.
BUT few SME businesses/managers have the training resources at their disposal to fix this problem.
Nor is it more sticks (penalties to salary increases or even termination threats if training goals not met).
Instructor-lead staff training is part of our standard solution for all clients and all staff.
We believe ongoing training is an integral part of helping our clients develop a comprehensive approach to building world-class offshore technical teams, and we aim to make it effortless for clients.
The employee performance evaluations that are conducted alongside each client, and the quarterly client Best Practice process both help to identify opportunities to uplift the skills of each individual team member.
Then in most cases we have training courses to help deliver the improvements needed.
Our courses include a wide range of technical skills and vital “soft skills” to ensure there’s always something useful for every team member to learn, every year.
Providing a training plan, (backed by structure and accountability) also helps to keep a lid on salary increases. When times are tight, your staff still feel like their careers are advancing with your organization, even if salary increases are minimal, because they keep doing courses and learning more skills.
